BOOKING & CONFIRMATION TERMS​

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1. Part or full payment by FOOTBALL ACTIVE constitutes your acceptance of our booking conditions.

2. Reception by Email or letter acknowledging payment is confirmation of your request to book onto a FOOTBALL ACTIVE course but is NOT a confirmation of one’s place at requested course.

3. All bookings/requests, will be confirmed by Email, letter or telephone call. No bookings will be confirmed until payment has been received & confirmed.

4. Failure to pay the required fee on time may result in your booking being cancelled and you risk losing your place on the course/s booked.

5. “Pay-on-the-day” payments are to be agreed via, Email or telephone. Any participants attempting to pay-on-the-day without this prior arrangement must accept we reserve the right to deny them the opportunity to partake.

6. So as to prepare our sessions appropriately and safely we require all FOOTBALL ACTIVE course bookings be confirmed in advance of selected booking date.

7. Any “arrive-on-the-day” participants are exempt from promotional discounts where applicable. Additionally, we reserve the right to deny a place to anyone arriving on the day unless agreed prior to the course date.

8. Participants must be of the appropriate age for the selected course.

9. Participants are informed before booking that our coaches are NOT QUALIFIED to train those of a physical and/or psychological disability. We endeavour to help every player that attends our course and every effort will be made for players to attend the course, however this will happen provided it doesn’t affect the health and safety of other players on the course.

10. In the event that you mistakenly book your child onto a course that conflicts with information provided in Point. 9. (9.), you are entitled to a refund less an administrative charge of £5.00.

11. Course availability runs on a “first-come-first-serve” basis which is dependent upon a booking andconfirmation email.

12. All attendees of FOOTBALL ACTIVE courses must complete, with total honesty, a booking form provided by FOOTBALL ACTIVE.

This requires filling out ALL appropriate medical information of willing participants.

13. Staff of FOOTBALL ACTIVE are to be are to be made fully aware of any medication any participant booked onto any of our courses are taking. This medication (e.g. inhaler, epi-pen etc.) must be submitted to our staff BEFORE the starting time of the course.

14. FULL MEDICAL disclosure must be submitted to and accepted by FOOTBALL ACTIVE before a place on a FOOTBALL ACTIVE course can be confirmed. If, for any reason, we cannot accept the booking, a full refund will be issued.

15. In the event that a booking is received after a FOOTBALL ACTIVE course has reached maximum capacity, the customer will be informed and either offered an alternative course, refund or, with their permission, have their contact details stored on our waiting list.

16. Should a position become available on any of our courses that were otherwise full, those at the top of our waiting list will be duly informed should they wish to book onto that course.

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WAITING LIST

1. Football Active cannot guarantee any placements on any of its courses – as soon as a position is available, customers, whose information has been permitted to be stored on our waiting list, will be notified at the earliest opportunity.

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CANCELLATIONS & REFUND POLICY

1. Any cancellation must be submitted (via email, telephone or letter) and confirmed by Football Active
(via email, telephone or letter) at a MINIMUM of 12 hours before the starting time of the booked
course.
2. If a customer wishes to cancel (and does so in accordance of the minimum time stated in Point 1. (1.),
they are entitled to a refund less an administrative charge of £5.00.
3. If a customer wishes to cancel (but fails to do so in accordance of the minimum time stated in Point 1.
(1.), no refund will be issued.
4. In the unlikely event that any Football Active course receives less than 10 participants, Football Active reserves the right to cancel the course. Customers will be given a minimum 72 hour’s notice. Should this event occur customers will be given the choice of a full refund or a free session at an alternative course.
5. In the unlikely event that a Football Active course is cancelled due to inclement weather or circumstances beyond our control (i.e. medical emergency, traumatic event, family bereavement etc.) we regret to inform that no refund will be issued. However, those who have booked onto the cancelled course will be given priority service and notification of future course/s at a discounted price, should they want to book.

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CHANGING DATES

1. Customers are welcome to change their date of attendance for any course so long as notice (via email, telephone or letter) is received and confirmed by ourselves within 24 hours of the start time of that course.
2. In the case Football Active does not receive information of a requested change of date and the participant arrives, unless otherwise agreed, we reserve the right to decline access to the participants in the interest of safety.

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PARENTAL CODE OF CONDUCT

1. Please applaud and encourage good play but don’t coach from the side-line. We don’t want to confuse our players with mixed messages. We are also creating an environment where are players are to make their own decisions.
2. Parents will allow their children the creative freedom to explore their interests in football and try new techniques and ideas without the fear of failure.
3. Parents will trust their child’s Football Active coach to deliver sound coaching and safety advice without interruption unless in the interest of safety.
4. Parents will refrain from negative behaviour that disrupts productivity of the training and enjoyment of the course. This includes shouting, directing, shaming or embarrassing any child on the course.
5. Parents will understand that across all Football Active courses we run a player development programme, and this is our paramount focus. Whilst competitive behaviour is encouraged, the aim is to learn, enjoy and develop, not to win at all costs.

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